Your Privacy Is Our Responsibility
It is our commitment to be transparent about how your personal information is collected, used, and kept secure on the 3999v platform.
Section 1
Introduction & Scope of Policy
This Privacy Policy ("Policy") applies to the 3999v platform and all its related services. 3999v processes its users' personal information in accordance with the terms set out in this Policy.
When you register on 3999v, use any of our services, or contact us, you will be considered to have voluntarily consented to the terms of this Policy. We request that you do not begin using our services before reading this Policy.
3999v always complies with applicable data protection regulations in Bangladesh and gives the highest importance to user privacy. In this Policy, "we", "us", or "platform" refers to 3999v, and "you" or "user" refers to any registered member or visitor of our platform.
Section 2
What Information We Collect
We collect various types of information in order to provide 3999v's services properly. This information comes from two main sources — information you provide directly, and information collected automatically.
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- Residential address
- National ID card or passport details (during identity verification)
- User's chosen username and password (in encrypted form)
- Information related to bKash, Nagad, Rocket, and Upay accounts
- Deposit and withdrawal history and amounts
- Transaction date, time, and reference number
We never collect your mobile banking PIN or password.
- IP address and device type
- Browser and operating system details
- Time and duration of site visits
- Pages visited and links clicked
- Information obtained from cookies and similar tracking technologies
Section 3
How Your Information Is Used
3999v uses your information only for specific and legitimate purposes. The main purposes of our data use are described below:
3.1 Service Delivery & Operations
Your information is used to create, manage, and secure your account. It is also essential for the smooth operation of betting and casino services, verifying and processing financial transactions, and managing bonuses and promotions.
3.2 Identity Verification & Security
When opening an account at 3999v, it is confirmed that the user is at least 21 years old. Documents submitted during the identity verification process are stored solely for this purpose. Data analysis is also carried out to prevent fraud, money laundering, and other illegal activities.
3.3 Customer Support
When you contact us via live chat or by email at [email protected], relevant account information is used to resolve your issue. A history of your complaints and requests is kept so that better service can be provided in the future.
3.4 Service Quality Improvement
User experience is analyzed to improve 3999v's services, interface, and gaming options. Data analysis is also used to monitor overall platform performance and resolve technical issues.
3.5 Notifications & Communications
Your contact information is used to send important account notifications, transaction confirmations, and security alerts. If you do not wish to receive promotional messages, you will have the option to opt out at any time.
Section 4
Sharing Information with Third Parties
3999v never sells your personal information or improperly transfers it to third parties. However, in certain limited circumstances, sharing information may be necessary:
4.1 Payment Service Providers
The minimum information required to process transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile financial service providers. These organizations are governed by their own respective privacy policies.
4.2 Technology & Gaming Software Partners
Gaming providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming use only the technical information necessary for the operation of their respective games. These partnerships are contractual and subject to specific data protection terms.
4.3 Legal Obligations
We may be legally required to disclose information in response to applicable laws of Bangladesh, judicial orders, or legitimate requests from competent authorities. In such cases, we will comply with legal directives.
4.4 Fraud Prevention
Information may be shared when cooperation with relevant authorities is needed to prevent account fraud, money laundering, or any other illegal activity. This process is conducted entirely within a legal framework.
Section 5
Data Storage & Security
3999v gives the highest priority to the security of your information. We keep your information secure using industry-standard security practices.
- SSL/TLS Encryption: All your communications on the website are carried out through encrypted channels.
- Password Hashing: Your password is never stored in plain form — advanced cryptographic hashing is used.
- Regular Security Audits: Regular checks are carried out to identify system vulnerabilities.
- Firewall & Access Controls: Multi-layered security measures are in place to prevent unauthorized access.
- Data Backup: A secure backup system is in place to protect against data loss.
5.1 Data Retention Period
Your information will be retained for as long as your account is active and for the period necessary to provide services. Even after an account is closed, financial transaction records may be retained in accordance with applicable legal timeframes. When information is no longer needed, it is securely deleted.
5.2 User Responsibilities
You also have certain responsibilities in ensuring the security of your account. Use a strong and unique password and do not share it with anyone. If you notice any suspicious activity, notify our support team immediately.
Section 6
Cookies & Tracking Technologies
3999v uses cookies and similar technologies to operate the website effectively. Details about the different types of cookies are provided below:
6.1 Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, perform security checks, and deliver core services. Disabling these cookies will prevent the website from functioning properly.
6.2 Functionality Cookies
These cookies are used to remember your language preferences, gaming settings, and other personalization information. They make each of your visits more convenient.
6.3 Analytics Cookies
Analytics cookies are used to monitor website usage and improve service quality. This information is analyzed in aggregate and cannot be used to identify specific individuals.
6.4 Cookie Controls
You can disable non-essential cookies at any time through your browser settings. However, please note that disabling certain cookies may limit some website functionality.
Section 7
Your Rights
As a user of 3999v, you have several important rights over your personal information. We fully respect these rights.
You can request at any time to know what information we hold about you. We will provide that information to you within a reasonable timeframe.
If any of your information is incorrect or incomplete, you can request that it be corrected. We will always assist in maintaining accurate information.
In certain circumstances, you can request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.
In some cases, you can request that the processing of your information be restricted. Upon receiving such a request, we will take prompt action.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.
Section 8
Protection of Minors' Information
3999v strictly provides services only to those aged 21 or above. Collecting or processing information from minors is against our policy.
Age is verified at the time of registration, and if a user is found to be under 21, their account is immediately closed and any collected information is deleted. If you believe a minor is using our platform, please notify our support team.
Section 9
Policy Changes & Updates
3999v reserves the right to change and update this Privacy Policy as needed. The Policy may be updated due to changes in services, technological developments, or legal requirements.
For any significant changes, we will publish a notice on the platform and, where necessary, a notification will be sent to the registered email address. Continued use of the services after any changes will be considered as your acceptance of the new policy.
We advise you to visit this page regularly so that you remain informed about the latest policy.
Section 10
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. The 3999v support team is available 7 days a week, 24 hours a day.
Privacy-Related Contact
Contact us directly for any matter related to data protection or the Privacy Policy.
Via live chat — available 24/7
Or by email:
[email protected]We provide support in both Bengali and English.
3999v is always committed to protecting your information. Our goal is to operate a safe, transparent, and trustworthy platform where you can enjoy yourself with peace of mind. We also invite you to visit our Responsible Gaming and Terms & Conditions pages.